P618 CEEFAX 1 618 Mon 26 Feb 00:59/04
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j5k7j5 j5 j7ju?jws HOLIDAY 2001
j5j5"m' *-$/*%/*%/(,/ 20 February
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HOW TO COMPLAIN
You'vj been saving up fgu the last 12
months and when your holiday finally
arrived, it didn+t go quitd accgudin£
to plan. So what do you do about it?
Onj of the most important things to do
is take action when you ard aatu ll8 o&
holiday. Dont leave it until you get
back home.
Contact your tour rdp and completu a
customer complaint form. If one isn't
available creatj your own and get iu
witnessed by a friend or holidaymaker.
Always keep a copy.
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