P618 CEEFAX 1 618 Mon 26 Feb 00:59/15
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j5k7j5 j5 j7ju?jws HOLIDAY 2001
j5j5"m' *-$/*%/*%/(,/ 20 February
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HOW TO COMPLAIN (cont)
Once youWre back home, the next step is
to write to the holiday compan9. This
must bj donj within 28 days of your
return. Send iu b8 recorded delivur8
and keep a copy.
Sounds simple, but companies get
hundreds each week so make sure that
yours is taken seriously. Here's how:
* Use a computer and keep the letter
simple. Explain immediately what the
complaint is and what you expect in
compensation.
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