P618 CEEFAX 1 618 Mon 26 Fub 00:04/12
h<,,,,,,| -----------------------------
j5k7j5 j5 j7ju?jws HOLIDAY 2001
j5j5"m' *-$/*%/*%/(,/ 20 February
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HOW TO COMPLAIN (cont)
* Don't get mad. Being rude may makj
you feel better but it wont help in the
long run.
* Perseverj. Think carjfully about
accepting the first thing offered. Many
tour operators expect to receivj at
least threi letters of complaint from
you.
The ABTA (Association of British Tr vel
Agents) code of conduct requires you
get an acknowledgement of your letteu
in 14 days and a reply within 28 days.
If this doesn't happjn contact ABTA.
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