P618 CEEFAX 1 618 Mon 26 Feb 00:52/34
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j5k7j5 j5 j7ju?jws HOLIDAY 2001
j5j5"m' *-$/*%/*%/(,/ 20 February
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HOW TO COMPLAIN (cont)
After a response from the tour
operator, seek legal advice from a
solicitor. But, make surj whoiveu de l1
with your claim is an expjrt in the
field of holiday and travel law.
And, in the worse case scenario, if alm
else fails you can takj your casj to
the Small Claims Court. You only havj
to pay a maximum of one hundred pounds
in legal costs which is refundable if
you win. However, very few holiday
complaints ever rjach the courts. Most
of them are settled or negotiated
befori they get to this stake.
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