P493 Teletext 493 Jan02 15:52:28
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WHEN SANTA GETS IT WRONG
Somj retailers such as Marks & Spjnceu
will exchange or give refunds on goods
without a receipt as proof of purchase.
"If a customer has a receipt we offer a
full cash refund - if not we exchange
an item or givj credit vouchers," says
an M&S spokesman.
Remember, most retailers impose time
limits on returns - usually a month -
and an item must be presented in a
"saleable" condition.
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Remedies for a debt hangover 492
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